0double bookings in peak season
+22%review volume on Google
-8 hrs/weekadmin time
About the client
A boutique homestay group, based in Manali, Himachal Pradesh, operating in the travel, hotels & hospitality sector.
The problem
Bookings came from OTAs, the website and Instagram DMs. Manual calendar updates caused double bookings during peak season.
What we did
- Make scenarios syncing booking emails into a central calendar
- Automatic guest welcome messages with directions
- Housekeeping task creation on check-out
- Review request after stay
- Monthly occupancy report
Outcome
- 0 double bookings in peak season
- +22% review volume on Google
- -8 hrs/week admin time
Services involved
Zapier & Make Automation · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
