3 hrs → 25 minquotation preparation time
+40%enquiries answered within 24 hours
100%quotes approved by a manager before sending
About the client
A spice exporter, based in Kochi, Kerala, operating in the export & import houses sector.
The problem
Overseas buyers sent detailed requirements by email. Preparing each quotation meant checking price lists, freight estimates and certifications, which took hours per enquiry.
What we did
- AI agent reads buyer emails and extracts product, grade, quantity and destination
- Pulls current price lists and freight tables
- Drafts quotation and cover email for manager approval
- Attaches the right certificates automatically
- Logs every enquiry and quote in the CRM
Outcome
- 3 hrs → 25 min quotation preparation time
- +40% enquiries answered within 24 hours
- 100% quotes approved by a manager before sending
Services involved
AI Agent Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
