+37%enquiries converted to quotes
-50%agent time per enquiry
24×7response availability
About the client
A tour operator specialising in Kashmir and Ladakh, based in Srinagar, Jammu and Kashmir, operating in the travel, hotels & hospitality sector.
The problem
Enquiries peaked before summer and winter seasons, and agents spent hours sending similar itinerary options to every traveller.
What we did
- Chatbot on website and WhatsApp trained on packages, hotels and inclusions
- Collects dates, group size and budget
- Suggests matching packages with indicative prices
- Passes ready-to-book travellers to agents
- Seasonal content updates by the operations team
Outcome
- +37% enquiries converted to quotes
- -50% agent time per enquiry
- 24×7 response availability
Services involved
AI Chatbot Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
