< 1 minfirst response time, 24×7
+46%site visits booked from ad leads
31%of chats resolved without an agent
About the client
A mid-size residential developer, based in Pune, Maharashtra, operating in the real estate & builders sector.
The problem
Ad leads arrived at all hours, but the sales team only responded during office time. Many buyers had already spoken to competing projects by the next morning.
What we did
- AI chatbot on WhatsApp and the project website, trained on brochures, price sheets and FAQs
- Understands English, Hindi and Hinglish budget and location replies
- Captures configuration, budget and timeline, then scores each lead
- Books site visits into the sales calendar with reminders
- Human handover with full chat history
Outcome
- < 1 min first response time, 24×7
- +46% site visits booked from ad leads
- 31% of chats resolved without an agent
Services involved
AI Chatbot Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
