-46%no-shows
+18%therapist utilisation
61%bookings made online
About the client
A chain of physiotherapy and wellness centres, based in Pune, Maharashtra, operating in the healthcare, hospitals & clinics sector.
The problem
Phone-based booking caused double bookings and many no-shows, especially for package sessions.
What we did
- Online booking by therapist and centre
- Package sessions with balance tracking
- Advance payment for first sessions
- WhatsApp reminders and rescheduling
- Utilisation reports
Outcome
- -46% no-shows
- +18% therapist utilisation
- 61% bookings made online
Services involved
Booking & Scheduling System Development · Web App Development
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
