+52%direction requests
+38%calls from profiles
12/12stores fully verified
About the client
An electronics retail chain with 12 stores, based in Patna, Bihar, operating in the retail, fmcg & distribution sector.
The problem
Store profiles had inconsistent names, missing hours and outdated phone numbers, causing missed walk-ins.
What we did
- Standardised profiles across all stores
- Product and offer posts weekly
- Real store photos and brand categories
- Q&A answering common product questions
- Store-level tracking of calls and direction requests
Outcome
- +52% direction requests
- +38% calls from profiles
- 12/12 stores fully verified
Services involved
Google Business Profile Optimisation · Digital Marketing
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
