-62%status calls to coordinators
70%active customer adoption
+1 dayfaster document delivery
About the client
A specialty chemicals manufacturer, based in Vapi, Gujarat, operating in the manufacturing & msmes sector.
The problem
Customers called sales coordinators daily for order status, invoices and certificates of analysis.
What we did
- Customer portal with OTP login
- Order status synced from ERP
- Invoice and COA downloads
- Reorder and enquiry forms
- Notifications on dispatch
Outcome
- -62% status calls to coordinators
- 70% active customer adoption
- +1 day faster document delivery
Services involved
Customer & Partner Portal Development · Web App Development
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
