89%answer accuracy on test questions
-65%time to find SOP information
200+staff using it weekly
About the client
A pharmaceutical formulations company, based in Baddi, Himachal Pradesh, operating in the diagnostics & pharma sector.
The problem
Plant staff needed quick answers from hundreds of SOPs and quality documents, but searching shared folders was slow and new joiners relied on senior colleagues.
What we did
- Cleaned and versioned SOP library with document owners
- RAG assistant answering in English or Hindi with source citations
- Role-based access so restricted documents stay restricted
- Accuracy tested on 120 real staff questions
- Usage and unanswered-question reports for the QA head
Outcome
- 89% answer accuracy on test questions
- -65% time to find SOP information
- 200+ staff using it weekly
Services involved
RAG & AI Knowledge Base Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
