-50%job card processing time
+30%AMC renewals
100%service visits documented digitally
About the client
An industrial equipment service company, based in Vadodara, Gujarat, operating in the manufacturing & msmes sector.
The problem
Service engineers filled paper job cards, and customers had no visibility of service status.
What we did
- Web app for service requests, scheduling and job cards
- Engineer mobile view with photos and signatures
- Spare parts usage tracking
- Customer portal with service history
- AMC renewal reminders
Outcome
- -50% job card processing time
- +30% AMC renewals
- 100% service visits documented digitally
Services involved
Custom Web Application Development · Web App Development
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
