+29%appointments booked outside office hours
92%of routine calls completed by the agent
0missed calls on Sundays
About the client
A multi-speciality dental clinic chain, based in Hyderabad, Telangana, operating in the healthcare, hospitals & clinics sector.
The problem
Evening and Sunday calls went unanswered, and patients booked with other clinics. Front-desk staff were also stretched during peak hours.
What we did
- Inbound AI voice agent in English, Hindi and Telugu-accented English
- Checks doctor availability and books slots in the clinic software
- Captures reason for visit and preferred branch
- Transfers emergencies and complaints to the on-call coordinator
- Call summaries and recordings logged against patient records
Outcome
- +29% appointments booked outside office hours
- 92% of routine calls completed by the agent
- 0 missed calls on Sundays
Services involved
AI Voice Agent Development · AI Automation
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
