-38%average service resolution time
99%serial-number tracking accuracy
1system replacing four tools
About the client
A home appliances distributor, based in Kolkata, West Bengal, operating in the retail, fmcg & distribution sector.
The problem
Sales, stock and after-sales service were handled in separate tools, and customers waited long for service updates.
What we did
- Odoo sales, inventory, purchase and helpdesk modules
- Indian accounting localisation
- Serial-number tracking for appliances
- Service tickets with technician assignment
- Dashboards for branch managers
Outcome
- -38% average service resolution time
- 99% serial-number tracking accuracy
- 1 system replacing four tools
Services involved
Odoo Implementation & Development · ERP Software
Client identity withheld. This anonymised case study is an illustrative example of our approach; figures are indicative and results vary by business, market and budget.
