An ERP can transform how a business runs. But many implementations stall, go over budget or get abandoned. The reasons are usually predictable.
Mistake 1: No clear owner
Appoint an internal project owner with authority to make decisions.
Mistake 2: Automating bad processes
Review and simplify processes before configuring software.
Mistake 3: Dirty master data
Duplicate items, wrong units and inconsistent customer names cause endless problems. Clean data before migration.
Mistake 4: Too much customisation
Heavy customisation increases cost and complicates upgrades. Use standard features where reasonable.
Mistake 5: Inadequate training
Users need hands-on training with real scenarios, not just a demo.
Mistake 6: Big-bang go-live
Rolling out all modules at once increases risk. Phase the rollout.
Mistake 7: Ignoring reports
Define the reports management needs early and ensure the system produces them.
Mistake 8: No post-go-live support
Expect questions and fixes in the first weeks. Plan support.
FAQs
How do we get staff buy-in?
Involve key users early and show how the ERP makes their work easier.
Should we run old and new systems together?
A short parallel run helps verify accuracy.
What if users resist?
Address concerns, simplify screens and provide quick support.
